Frequently Asked Questions
How long does it take to repair or replace a windshield?
Repairs take approximately 15min each time may fluctuate depending on severity of the chip/star. Windshield & basic back glass replacements take an average of 90min, however we do book a full 2hr block to ensure our technicians have the time to execute your replacement with the utmost care. They will never rush your install or cut corners to save time. Door glass replacements, moveable back glass and vehicles requiring recalibration will have varied completion times depending on the vehicle. We do save time by using a high quality, 30min set urethane, which means you can be back on the road within 30min post installation in most cases.
Can a mobile technician fix my windshield at my location?
Our services are 100% percent mobile. As long as your location falls within our service area all repairs, replacements & recalibrations can be scheduled for a location convenient for you.
Is mobile windshield repair or replacement as effective as going to a shop?
Mobile repairs or replacements offer the exact same quality as in shop, but with greater convenience for the client. Our technicians come prepared with everything they will need to handle your replacement.
Will my insurance cover mobile windshield repair or replacement?
Most full coverage policies in AZ carry a ZERO DEDUCTIBLE windshield endorsement listed under the comprehensive portion of the auto policy. However, if you are not sure if you have it – or- if you created your policy through an online portal, call us first and we will help you confirm whether or not you have specific glass coverage. If your policy was written outside AZ, or you do not have glass coverage, any claims will fall under your comprehensive coverage and be subject to your chosen deductible. In some cases, without glass coverage, an out-of-pocket replacement may be a better option depending on deductible.
How much does mobile windshield repair or replacement cost?
Our technicians have completed hundreds of successful chip repairs and typically your insurance glass coverage would cover this service as well. In the event of no coverage, or if you prefer, we do offer this convenient mobile service for $100. However, there is always a small risk that the damage can spread during the repair. In the event the chip repair is unsuccessful we are happy to apply a $100 credit toward an out-of-pocket replacement with 11 Bravo or upon the completion of an insurance glass coverage replacement with 11 Bravo we will refund your $100.
Can a windshield crack be repaired, or does it need to be replaced?
Chips, Stars and Cracks smaller than a half dollar are usually good candidates for repair. However, our main goal with repair is to stop the spread and prolong the life of the current glass, the repair does not take away the visibility of the damage. If damages are larger than a half dollar, if the damage penetrated all the way through the layers of glass, if they are within the Driver’s direct line of sight or if they are distracting to the driver in any way, we do recommend replacement. *Windshield tint or ceramic film may affect the ability to repair, and special care must be taken, please inform the office during scheduling if your windshield has film.
What types of damage can be repaired on a windshield?
Construction debris and rocks on the freeway are the top causes of windshield damage. Chips, Stars and Cracks smaller than a half dollar are usually good candidates for repair. However, our main goal with repair is to stop the spread and prolong the life of the current glass, the repair does not take away the visibility of the damage. If damages are larger than a half dollar, if the damage penetrated all the way through the layers of glass, if they are within the Driver’s direct line of sight or if they are distracting to the driver in any way, we do recommend replacement. *Windshield tint or ceramic film may affect the ability to repair, and special care must be taken, please inform the office during scheduling if your windshield has film.
What materials are used for mobile windshield repair or replacement?
Your windshield is a structural component of your vehicle. It provides strength to the A-pillars, and helps keep the roof from caving in during a roll-over accident. With that in mind, our technicians only use the highest quality materials available for auto glass replacements. We prep by removing old materials and cleaning the area as much as possible. We prime every job to ensure your vehicle remains free of rust and to promote the strongest possible bond. Many newer vehicles with updated technology require special adhesive. We use a universal, high modulus, fast cure, urethane safe for all vehicle types and ready to drive within 30min of completion. Finally, the glass itself is not all created equal. When choosing glass, we use only the best brands and highest quality available. We will fight for the use of OEM when necessary or requested. Our windshield chip repairs are completed with a resin material that best matches the shade of your glass and is cured with a UV light.
How long should I wait to drive my vehicle after mobile windshield repair or replacement?
There are no restrictions following a windshield repair. The resin is cured by UV light and safe for all conditions immediately after. While in most cases you are safe to drive shortly after your replacement there are a few precautions to take. We ask that you remove any tape within 4hrs of installation, refrain from car washes for 48hrs -as the detergent can affect the complete curing of urethane, and that if you have ADAS features that require recalibration – that you wait to drive the vehicle until successful recalibration is completed.